Knowledge Category: Disputes

An unfortunate reality of doing business today is chargebacks. There are two types of fraud – true and friendly fraud. With the former, a bad actor has obtained sensitive card data of which they are not the owner and uses that information to make a purchase (aka identity theft). In the case of friendly fraud, a less malicious form of chargeback, a request for chargeback happens largely due to customer confusion. The customer may have made a purchase and then forgot, may not recognize a charge made by another family member, or perhaps simply misunderstood a return policy.

Chargebacks are a huge problem that faces merchants today. The incidence of friendly fraud is around 23% of all fraud claims, so disputing chargebacks can be a big benefit to your business. There are several services designed to help merchants manage their chargebacks, including Midigator: a user-friendly, effective software with many features to make disputes easy to keep track of. If you’re concerned about how chargebacks are affecting your business, consider monitoring them using Midigator.

If you’re an online merchant, you probably know that fraud in card-not-present (CNP) transactions is on the rise, increasing from 2.8 billion in 2014 to 4 billion in 2017. That means that more and more consumers might be the victims of online fraud — or they are fraudsters themselves.

If you are a new merchant in eCommerce, you will likely find yourself asking “what’s a chargeback?” at some point. Chargebacks are an unfortunate reality for online merchants, though, with the right knowledge and planning, chargebacks can be minimized. A chargeback happens when a customer disputes a charge with their payment card issuing bank and the bank refunds the transaction to the customer.