Knowledge Category: Chargebacks

How To Dispute Payments

For business owners, receiving payments is the most important part of operations. However, it’s inevitable that, at some point, a payment dispute may come up. Whether it’s a chargeback or a refund request, these situations can be stressful and time-consuming. It’s crucial for business owners to understand how to handle payment disputes effectively to protect their business and reputation. Being aware of best practices on how to handle payment disputes is a good start in minimizing the risk of disputes occurring in the first place.

Calculating the True Cost of Chargebacks

An unfortunate reality of doing business today is chargebacks. There are two types of fraud – true and friendly fraud. With the former, a bad actor has obtained sensitive card data of which they are not the owner and uses that information to make a purchase (aka identity theft). In the case of friendly fraud, a less malicious form of chargeback, a request for chargeback happens largely due to customer confusion. The customer may have made a purchase and then forgot, may not recognize a charge made by another family member, or perhaps simply misunderstood a return policy.

Timeline of A Chargeback

As all merchants know, chargebacks are an undesirable aspect of doing business, however, it is necessary to know the ins and outs of them if you want to accept credit cards.

Ins and Outs of the Credit Card Dispute Process

If you’re an online merchant, you probably know that fraud in card-not-present (CNP) transactions is on the rise, increasing from 2.8 billion in 2014 to 4 billion in 2017. That means that more and more consumers might be the victims of online fraud — or they are fraudsters themselves.


The Visa Chargeback Monitoring Program and the Visa Fraud Monitoring Program–and what changed in October 2019