The Visa Chargeback Monitoring Program and the Visa Fraud Monitoring Program–and what changed in October 2019

In order to stay on Visa’s good side, it is imperative to heed their warnings and do all that you can to reduce fraud and chargebacks.

The Visa Chargeback Monitoring Program, or VCMP, is a tool used by Visa to track chargebacks. While you as a merchant have an interest in chargebacks and how they affect your business, so does Visa. Excessive chargebacks can affect Visa’s business, so they want to make sure that merchants are experiencing as few chargebacks as possible.

The Visa Fraud Monitoring Program is a little different. If you receive an excessive fraud warning, you may put yourself in the VFMP. While merchants are susceptible to fraud by third parties, what Visa is really trying to determine is if you are committing fraud or not. Similar to the VCMP, if you continue to receive excessive fraud claims you may be placed on MATCH and have your processing account terminated.