Post-holiday returns are a reality for merchants of all shapes and sizes. Last year, UPS projected a whopping 1.4 million returns on January 3, 2018. Ecommerce returns are projected to smash previous numbers, meaning merchants need to get prepared.
Jared Ronski discusses tips for merchants to get a handle on post-holiday ecommerce returns to keep customers happy and chargebacks at bay.
- Have a crisp return policy
- Automate
- Keep things flexible
Providing a clear returns policy that supports automation on the merchant’s backend and flexibility on the consumer-facing side is a win-win. Merchants should conduct post-mortems after each holiday season to see what can improve and how previous years’ experience can inform future years’ policies and processes. You can read the full article here.
