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  • Address Verification System (AVS)

    Address Verification System (AVS)

    If your business depends primarily on online orders,then perhaps you’ve come across the acronym AVS. AVS stands for “AddressVerification System” and it is a fraud prevention tool used to verify thebilling address provided by the customer with the address on file with thecredit card issuing bank. AVS checks the numeric portions of the address—likestreet number and zip code—in order to return a verification. Sometimes thisresults in false positives or negatives which may result in having to do amanual override, but overall it is a good means of preventing fraud.

    Additionally, making sure to use AVS can also affectyour interchange rate! Credit card companies like to see merchants taking theinitiative to protect against fraud, and merchants who capture AVS data canreceive lower interchange rates. Overall, it is a good idea to institute apolicy of AVS, especially if you’re a merchant that relies on card-not-presenttransactions.

    The codes for AVS are alphabetical, and some are cardbrand-specific. The codes are:

    • A: Street address matches, ZIP does not.
    • B: Street address matches, but ZIP not verified.
    • C: Street address and ZIP not verified.
    • D: Streetaddress and ZIP match (International only).
    • E: AVS data is invalid or AVS is not allowed for this card type.
    • F: Street address and postal code match (UK only).
    • G: Non-US issuing bank does not support AVS.
    • I: Address information not verified for international transaction.
    • K: Not applicable.
    • L: Not applicable.
    • M: Street address and postal code match (International only).
    • N: Street address and ZIP code do not match.
    • O: Not applicable.
    • P: Zip code matches, street address unverifiable due to incompatible formats(international only).
    • R: System unavailable, retry.
    • S: AVS not supported.
    • T: Not applicable.
    • U: Address information unavailable. Returned if the US bank does not supportnon-US AVS or if the AVS in a US bank is not functioning properly.
    • W: 9-Digit ZIP matches, street address does not.
    • X: 9-Digit ZIP and street address match.
    • Y: 5-Digit ZIP and street address match.
    • Z: 5-Digit ZIP matches, street address does not.

    ‍

    Payarc

    September 26, 2021
    Uncategorized
  • MasterCard Reason Codes

    MasterCard Reason Codes

    No business is immune to chargebacks. Chargebacks occur when a customer disputes a transaction.

    Customers may dispute transactions for a number of reasons, including non-delivery of products and services, miscommunication about a refund, misunderstanding of the amount of the charge, or a variety of other reasons.

    Once you receive a chargeback, you will want to track the progress of your resolution process. You can do so easily with reason codes.

    Here’s how reason codes make it easy for you to check the status of your disputes or chargebacks:

    Mastercard Chargeback Reason Codes Demystified

    MasterCard chargeback reason codes are a set of four digits beginning with the 48xx.

    Mastercard Reason codes fall under four categories.

    ‍

    Authorization

    4807 – Warning Bulletin File

    4808 – Authorization-Related Chargeback

    4812 – Account Number Not On File

    ‍

    Cardholder Dispute

    4841 – Cancelled Recurring or Digital Goods Transactions

    4853 – Cardholder Dispute

    4854 – Cardholder Dispute – Not Elsewhere Classified

    4855 – Goods or Services Not Provided

    4859 – No Show/Addendum/ATM Dispute

    4860 – Credit Not Processed

    ‍

    Fraud

    4837 – No Cardholder Authorization

    4840 – Fraudulent Processing of Transactions

    4849 – Questionable Merchant Activity

    4863 – Cardholder Does Not Recognize/Potential Fraud

    4870 – Chip Liability Shift

    4871 – Chip/PIN Liability Shift – Lost/Stolen/Never Received Issue (NRI) Fraud

    Point of Interactions Errors

    4831 – Transaction Amount Differs

    4834 – Point of Interaction Error

    4842 – Late Presentment

    4846 – Incorrect Currency Code

    The only way to avoid chargeback disputes is to avoid chargebacks altogether.

    Here are a few proven tips to prevent chargebacks:

    Magnetic stripe technology can be easily compromised by the sophisticated hackers of today. Thankfully, chip technology is incredibly difficult to hack, which allows for a safer and more secure environment for your business and your customers.

    When chip cards were globally adopted in 2015, important changes were also made in how liability is assigned for credit card fraud.

    Mastercard Chargeback Prevention Tips:
    • Process credit immediately
    • Share the return or exchange policy before completing the checkout process
    • Keep dissatisfied customers in the loop about the steps you are taking to resolve the dispute
    • Obtain the customer’s signature for items picked up in store, work orders, etc
    • Bill customers after products are shipped or service provided

    Need Help with a Chargeback Dispute?

    If your business has been subject to a Mastercard chargeback dispute, or if you have received an inquiry – you need to act fast.

    Get in touch with us right away so we can help you successfully navigate a Mastercard transaction dispute with ease and confidence.

    Payarc

    September 19, 2021
    Fraud Prevention
  • Changes to Interchange Rates

    Changes to Interchange Rates

    An interchange rate is the rate a card network charges to cover the risk of doing business. All credit transactions involve risk because no physical currency is being exchanged, and an interchange rate is calculated to mitigate that risk incurred from fraud and the threat of the card network not being paid back by the cardholder as much as possible. Interchange rates are paid whenever a merchant processes a transaction and is usually presented in the form of a percent plus a few cents per transaction. Interchange rates are not regulated by any government entity, so they are set by the card networks themselves.

    These interchange rates do change, twice a year in fact, and are generally released in April and October. This is because the payment processing industry is always evolving, and card networks have to keep up with spending trends. The rates don’t always increase, sometimes they decrease or remain the same, depending on several factors the card network considers and their judgement of the market.

    The factors that go into the decision to adapt interchange rates include the risk of fraud, the rewards card networks offer cardholders, the cost of the transaction, and the industry in which the purchase is being made (example: a concert ticket is high risk, so it would have a higher rate than, say, a low-risk purchase of a meal at a restaurant). Payment processors add their own markup to cover their own risk of doing business.

    Visa and MasterCard’s interchange rates are available to the public, without processor markup, so you can always stay up to date and informed when choosing your payment processor. Visa’s rates can be found here and MasterCard’s are here. To help merchants keep more of the money they earn so their business can grow, PayArc offers one of the best deals in the industry for low-risk businesses, so contact us today to find out if your business qualifies!

    Payarc

    September 14, 2021
    Uncategorized
  • Visa Reason Codes

    Visa Reason Codes

    Visa reason codes are a string of numbers assigned to different explanations for chargebacks. All card brands have their own reason codes, and they’re meant to keep things organized when a dispute occurs. Visa has 4 categories for disputes: Fraud, Authorization, Processing Error, and Consumer Dispute.

    Fraud Codes

    Fraud is given the reason code 10. There are 5 fraud reasons:

    • 10.1: EMV Liability Shift Counterfeit Fraud
    • 10.2: EMV Liability Shift Non-Counterfeit Fraud
    • 10.3: Other Fraud – Card Present Environment
    • 10.4: Other Fraud – Card Absent Environment
    • 10.5: Visa Fraud Monitoring Program

    ‍

    Authorization Codes

    Authorization is given the reason code 11. There are 3 authorization reasons:

    • 11.1: Card Recovery Bulletin or Exception File
    • 11.2: Declined Authorization
    • 11.3: No Authorization

    ‍

    Processing Errors

    Processing Errors are given the reason code 12. There are 7 processing error reasons:

    • 12.1: Late Presentment
    • 12.2: Incorrect Transaction Code
    • 12.3: Incorrect Currency
    • 12.4: Incorrect Transaction Account Number
    • 12.5: Incorrect Transaction Amount
    • 12.6: Duplicate Processing or Paid by Other Means
    • 12.7: Invalid Data

    ‍

    Consumer Disputes

    Consumer Disputes are given the reason code 13. There are 9 consumer dispute reasons:

    • 13.1: Services Not Provided or Merchandise Not Received
    • 13.2: Cancelled Recurring Transaction
    • 13.3: Not as Described or Defective Merchandise/Services
    • 13.4: Counterfeit Merchandise
    • 13.5: Misrepresentation of the Purchased Good and/or Service
    • 13.6: Credit Not Processed
    • 13.7: Cancelled Merchandise/Services
    • 13.8: Original Credit Transaction Not Accepted
    • 13.9: Non-Receipt of Cash or Load Transaction Value at ATM

    Payarc

    September 14, 2021
    Fraud Prevention
  • Credit Card Encryption

    Credit Card Encryption

    ncryption & PCI Compliance

    Surely you’ve heard about skimmers being placed on gas station pumps or similar, of criminals trying to capture credit card information. PCI-compliance helps merchants avoid potentially dangerous situations like these. Staying PCI-compliant should be a primary concern for any merchant. Security breaches can spell disaster for businesses large and small, as recent headlines have made clear. For that reason, card networks expect merchants to comply with the PCI-DSS to keep everyone from cardholders to the card networks themselves safe from fraud.

    Encryption is one such way to keep cardholder data safe. The practice of encryption is a great security measure because…

    • The practice helps keep merchants PCI-compliant
    • Encryption makes it much harder for cybercriminals to steal data, protecting cardholder, merchants, processors, and card networks from fraud
    • Encrypted data requires a decryption key to access, so until the encryption is unlocked the data is safe
    How Encryption Works

    Like tokenization, encryption converts the card data into an indecipherable code. However, unlike tokenization, the encrypted data but be decrypted (using a randomized decryption key) in order to be used. While a token can be used as is, encrypted data must be “unlocked” to be usable. Only authorized users have the decryption keys necessary to read the data, and these keys change often to guard user data.

    While the magnetic stripe on the back of a credit card is encrypted, it is fallible to skimmers. An EMV chip also contains encrypted information, and each transaction is encoded differently, making it safer. EMV (Europay/MasterCard/Visa) chips were introduced in the U.S. around 2014, after several hacks of big-name retailers made consumers wary of credit card transactions.

    PayArc and Encryption

    PayArc offers an encryption service as part of our PCI-compliance program for merchants. This program is made possible through our partnership with ControlScan, a leading IT security service. PayArc and ControlScan are dedicated to the protection of your customers’ card data, and we will help you every step of the way to make sure that goal is met.

    Payarc

    September 11, 2021
    Uncategorized
  • MATCH / TMF

    MATCH / TMF

    Usually, when a merchant account is terminated, the merchant’s name and business is listed on MATCH—Member Alert to Control High Risk. Ending up on MATCH is the nightmare of legitimate merchants. This is because finding an individual’s name on MATCH means that most processors will not approve a different merchant account with the same owner due to the higher risk of potential for fraud.

    What is MATCH/TMF?

    MATCH (previously known as TMF, or Terminated Merchant File), is a database of merchants used by payment processing companies that contains information on merchants and individuals whose accounts have been terminated. Payment processors check MATCH for each new potential account to mitigate their own risk and keep their business safe. Once a merchant or individual is on MATCH, it is very difficult to be removed and very unlikely that another merchant account will be approved for processing.

    Why Would A Merchant Account Be Terminated?

    There are several reasons as to why a merchant account would be terminated:

    Placing a merchant or an individual on MATCH is not a decision that an acquiring bank or payment processor makes lightly, so if you’re not committing fraud you are probably safe. MasterCard and Visa both have penalties in place for acquiring banks and payment processors who not comply with their regulations—both for placing merchants on MATCH and for failing to do so. However, mistakes do happen, and if you believe that you have been placed on MATCH in error be sure to speak with an attorney who has experience in the credit card industry.

    Payarc

    September 7, 2021
    Uncategorized

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