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  • Become an Expert at the Merchant Onboarding Process

    Become an Expert at the Merchant Onboarding Process

    If you’re a business owner looking to scale your business, it’s important to offer a variety of payment options. As cash becomes less popular than ever, electronic payments continue to gain popularity. As of 2018, there were 174.2 billion non-cash payments totaling $97.04 trillion, and that number grows yearly. Electronic payments, including the use of credit cards, have become the norm, especially as the cost of living rises. Consumers rely on credit cards now more than ever, with 57% saying they used their credit card as help over the last year. 

    Accepting electronic payments not only makes it more convenient for your customers but also helps increase your revenue. However, to accept electronic payments, you’ll need to go through the merchant onboarding process. This process may seem daunting, but with the right payment processor, it can be a smooth and stress-free experience. Partnering with a reputable processor will give you access to a team of experts to guide you every step of the way. 

    What is merchant onboarding? 

    Merchant onboarding is the process of registering and setting up a merchant account to accept electronic payments. It involves filling out an application, providing necessary documentation, and passing the compliance check. 

    The process may vary depending on the payment processor, but generally, it includes the following steps: 

    • Account setup: Set up an account with a payment processor or acquiring bank.
    • Documentation: Provide the necessary documentation, such as legal and financial information.
    • Verification: Pass compliance checks and verify account information and identity.
    • Integration: Integrate payment solutions into your business, such as payment gateways and hardware. 

    The merchant onboarding process ensures that the necessary documentation and compliance checks are completed before any transactions can take place. It also helps to protect both the merchant and the payment processor from fraud and financial risks.

    Why is merchant onboarding important? 

    Merchant onboarding has become increasingly important with the growth of e-commerce and mobile payments. Many payment processors and acquiring banks streamline the merchant process by offering online application forms and integrating with e-commerce platforms. This has made it easier for businesses to accept electronic payments and expand their reach to customers around the world.

    How long does merchant onboarding take?

    The merchant onboarding process can take anywhere from a few days to a few weeks, depending on the payment processor. The length of time also depends on the complexity of the application. The payment processor or acquiring bank may evaluate the merchant’s history to assess the risk level involved. This evaluation helps determine the fees and transaction limits associated with the merchant’s account.

    Merchant onboarding best practices

    When going through the merchant onboarding process, it’s important to follow best practices to ensure a smooth and successful transition. 

    Here are the best practices to follow with merchant onboarding:

    • Be prepared: As part of the onboarding process, payment processors will require a significant amount of documentation and information. Make sure to have all documents ready before starting the application process to avoid delays or requests for additional information. This may include legal and financial information, business licenses, tax information, bank account information, and other supporting documents. 
    • Be honest: It’s important to provide accurate and truthful information in your application. Payment processors perform background checks and verify the information provided. Any discrepancies or inaccuracies can lead to delays or application rejection. Additionally, disclosing any potential risks or issues upfront is important to avoid compliance issues down the line.
    • Be patient: It’s essential to be patient and follow up with the payment processor regularly to ensure the process is moving forward. Don’t be afraid to ask questions or clarifications.
    • Choose the right partner: Partnering with a reputable payment processor can make all the difference in a successful onboarding process. Look for a provider with experience in your industry and an excellent customer service track record. Good payment processors provide support and guidance throughout the onboarding process and beyond, efficiently helping you get up and running.

    Merchant compliance and regulation

    Compliance is another critical aspect of the merchant onboarding process. Businesses can avoid fines and legal issues by complying with regulations such as AML and KYC requirements. 

    In addition to the benefits of accepting electronic payments and complying with regulations, merchant onboarding is also important because of the following: 

    • Security: Payment processors and acquiring banks have robust security measures in place to protect against fraud and financial risks. Merchant onboarding processes ensure businesses are verified, and their accounts are set up correctly to minimize the risk of fraud.
    • Reputation: Partnering with a reputable payment processor or acquiring bank can enhance a business’s reputation and credibility. Customers trust businesses that offer secure and reliable payment options, and they’re more likely to recommend those businesses to others.
    • Efficiency: The onboarding process involves integrating payment solutions into a business, such as the payment gateways and hardware. This integration can streamline the checkout process, making it easier for businesses to process payments, reducing errors and saving time.
    • Expansion: Accepting electronic payments can help businesses expand their reach to customers around the world. Merchant onboarding processes ensure that businesses are set up to process payments in multiple currencies and comply with international regulations.

    Overall, merchant onboarding is essential for businesses that want to stay competitive in today’s digital landscape. It enables them to accept electronic payments securely, comply with regulations, and provide a positive customer experience.

    PAYARC’s here to help you with your merchant onboarding process

    The merchant onboarding process can seem overwhelming for businesses looking to expand their payment options. However, partnering with the right payment processor can make a world of difference. At PAYARC, we’re dedicated to providing innovative payment solutions and expert guidance to help businesses scale and thrive.

    Our state-of-the-art technology and 24/7 customer support ensure that our partners have the best possible payment solutions for their business. We understand the challenges businesses face during the onboarding process and work tirelessly to make it smooth and stress-free.

    If you’re looking to expand your payment options and unlock new opportunities for growth, we’re here to help. Contact us today and see how we can help your business succeed. 

    Payarc

    February 24, 2023
    Merchant Services
  • 8 Credit Card Processing Tips for Success

    8 Credit Card Processing Tips for Success

    Finding the right payment processing provider is a bit like preparing for a Black Friday sale. It takes due diligence and the right knowledge to look past flashy offers. A great provider doesn’t just provide services; they help determine the best ways to streamline payments and grow your business. It’s important for any business to stay on top of the latest credit card processing tips. 

    Why is credit card processing important? 

    Credit card processing is a crucial aspect of running a successful business. It’s essential to understand the best practices and strategies for processing payments efficiently, securely, and cost-effectively. Whether you’re a seasoned entrepreneur or just starting out, it’s important to know how to streamline your payment processing. Knowing how to streamline your payment processing will ensure a smooth experience for both you and your customers.  

    8 Credit card processing tips to change the future of your business 

    To help you create the best payment process for your business, we’ve identified eight credit card tips that are sure to help you make more sales.

    Weigh convenience against cost 

    The first of the many credit card processing tips to write home about is weighing convenience against cost. For example, all-in-one services like Quickbooks seem great, but they come with a price tag. Quickbooks is designed to work only with other Inuit software, and Intuit’s merchant services charge premium rates.  

    Inuit also expects users to pay tiered rates for their services and doesn’t offer interchange plus pricing. Many card processors offer integrated plugins for Quickbooks but have a varied success rate and may require extra steps. If you’re considering using Intuit/Quickbooks software to process payments, ask yourself if convenience is worth the cost. You wouldn’t be alone, as 18% of small businesses don’t use accounting software. 

    Look for competitive interchange rates 

    It used to be hard to get competitive interchange pass-through processing rates unless they had a high sales volume. Luckily, times have changed.  

    Look around carefully for competitive interchange rates as you shop for a processor. You can even get free, instant credit card processing quotes to determine your own eligibility. If your business makes physical payments where you accept cards in-person, the average interchange rate is around 1.71%. If you’re an eCommerce business, your average interchange rate will be about 1.91%. 

    Follow PCI DSS guidelines 

    PCI DSS (Payment Card Industry Data Security Standard) are guidelines set by credit card companies. Because businesses are liable for losses of cardholder data, PCI DSS guidelines help merchants safeguard customers’ banking information. Lack of PCI compliance can result in huge fines if the information is leaked or stolen.  

    Know your PCI standards and make sure both you and your processor remain compliant. Following PCI DSS guidelines isn’t just one of the credit card processing tips to follow, it’s necessary for all merchants. Typically, PCI DSS compliance costs small businesses $300 per year, while large businesses may spend up to $70,000 or more. 

    Don’t confuse “low rate” With “best deal” 

    A low rate doesn’t always mean the best deal for your business. Low rates and interchange pass-through prices are great, but that’s only part of the best processing solution. Get a credit card processor that can help your business get and keep low interchange charges with interchange optimization. The feature alone will save you in the long-term and is well worth a small markup. 

    Use knowledgeable sales representatives  

    A good sales representative should be able to help set up your merchant account with everything needed. That includes the right sales volume, ticket declarations, and lowest interchange rates. Many credit card processors only teach sales representatives the bare minimum about merchant accounts, which results in serious errors. Look for Independent Sales Organizations (ISO) with knowledgeable sales teams and avoid working with ignorant sales representatives.  

    Be prepared for chargebacks 

    Every business should have a thorough chargeback prevention plan in place to maintain an acceptable level of chargeback ratio. Having a high chargeback ratio (1% or more) can get a merchant account canceled and funds withheld. Chargebacks can be issued for up to six months, so it’s important to keep previous order information handy as evidence. 

    Keep up with interchange updates 

    Visa, MasterCard, and Discover have interchange updates twice each calendar year. These updates can include adjustments to rates, fees, and guidelines. It’s important not to assume that interchange “updates” means higher fees and tightened guidelines. Instead, keep up with any changes in case they offer better options for your business.  

    Understand your statements 

    Statements can be confusing, but it’s important to understand them so you can evaluate your processor’s rates and fees. Processors also often post important changes on the first page of your processing statement. If you’re not sure how to read your statements, contact your sales representative for assistance. 

    Stay up-to-date with credit card processing tips 

    PAYARC provides payment processing solutions to all types and sizes of merchants. We understand the challenges of managing a business and give our merchants the latest technology and payment options. This helps them so they can focus on what’s important — growing their businesses. Our payment processing solution offers the tools needed to accept payments online and lower the risk of fraud.  

    Contact us today to get started on growing your business!  

    ‍ 

    Payarc

    February 23, 2023
    Payment Processing
    payment-processing
  • Hot Topic: What’s the Importance of Payment Processing?

    Hot Topic: What’s the Importance of Payment Processing?

    In the era of omnichannel commerce, merchants need to streamline their payment capabilities across every touchpoint. Brick-and-mortar, webpages, apps, and mobile pay — no matter what the touchpoint is, integration is key. Today’s customers will not tolerate delays, and in competitive marketplaces, there are hundreds of retailers waiting to scoop them up. 

    What’s the importance of payment processing? 

    If you’re wondering, “what’s the importance of payment processing?” let’s look at an example. No retailer wants to inform their customers that it’s “taking longer than usual to process payments.” This happened on Black Friday and it’s possible for any merchant that isn’t staying on top of payment processing operations. 

    Not only can you not afford to make payments an afterthought, but it should be your competitive edge. Merchants who prioritize payments and provide excellent customer experience will snag a bigger piece of the pie. 

    5 tips to master payment processing 

    We’ve outlined some tips to provide insight into the importance of a payment processing provider and how it can help accommodate growing customer expectations and payment technologies.

    Market your security 

    According to IBM security, data breaches cost businesses an average of $3.86 million globally. It’s no surprise that hearing “data breach” is scary to customers — they threaten their sense of security and their identity. The bottom line? No one wants to shop with a retailer perceived to have relaxed (or no) security measures in place. This is especially true for online merchants that have the added risk of card-not-present transactions. Using multi-factor authentication and other prescribed security measures can help show consumers that you’re secure and that they’re protected. 

    Get ahead of cart abandonment  

    Online shoppers can start to get anxious about a purchase long before they pull their card out of their wallet. According to Baymard Institute, the average cart abandonment rate is 69.57%, resulting in approximately $18 billion in sales lost yearly. Long checkout processes and forms make online shoppers more likely to abandon their carts.  

    Shorten the path to purchase with:

    • Eliminating unnecessary form fields 
    • Offering explanations of why certain fields are required (question marks that pop up into info boxes would suffice) 
    • Not requiring registration for purchases 
    • Having a progress bar on the screen so shoppers can see how far they are in the checkout process 

    Speed up transactions  

    In a post-EMV world, many brick-and-mortar retailers are concerned with the transaction time for new chip card readers. The goal is to have faster card-terminal speeds, allowing the cardholder to insert their card for only a short time. This’ll make the experience like the “swipe” method and decrease the possibility of someone forgetting to remove their card. Merchants should speak to their POS application software vendors as there are several ways to achieve faster transactions.  

    Offer convenience for customers  

    Mobile order and pay has gained momentum, particularly in the food and beverage industry. Allowing customers to order, pay ahead, and pick-up in-store makes the experience faster, easier, and more enjoyable. Having a seamless mobile experience built with the end-user in mind is key when it comes to this capability.  

    Optimize your online gateway 

    Online gateway optimization is important for payment processing for several reasons: 

    • Improved customer experience: Retailers can ensure a quick and seamless checkout process, reduce frustration, and increase customer loyalty. 
    • Increased sales: Provide a fast and convenient checkout experience to increase the number of completed transactions and revenue. 
    • Improved payment flexibility: Offer a range of payment options and accept multiple currencies to increase payment flexibility and accommodate the diverse needs of your customers. Optimizing online gateways can help ensure customers that they can pay using their preferred method with ease. 
    • Increased mobile commerce: Optimizing online gateways for mobile commerce has become increasingly important. A mobile-friendly checkout process can help increase the likelihood of a successful transaction and improve customer satisfaction. 

    So, what role does PAYARC play in all of this? 

    PAYARC plays a crucial role by offering a payment processing solution that meets the needs of businesses of all sizes. With 24/7 customer support, advanced security features, and all-in-one integrations, PAYARC provides seamless experiences for both merchants and customers. Whether starting out or looking to upgrade your existing system, PAYARC has the tools you need to succeed.  

    Are you ready to become a master of your payment processing? Talk to one of our experts to get started today! 

    Payarc

    February 22, 2023
    Payment Processing
    payment-processing
  • 5 Software Industry Trends to Look Out for in 2023

    5 Software Industry Trends to Look Out for in 2023

    Payment gateway providers invest millions of dollars in their tech to make integrations faster and easier. These integrations improve developer’s business models, and the merchant and customer experiences— a win for all! These software industry trends show why (among many other reasons) software companies like you should partner with payment processors like PAYARC and become ISVs.

    5 software industry trends every ISV should look out for this year

    Omnichannel Experiences 

    People lead busy lives and seek simplicity so it’s no surprise that consumers want omnichannel experiences. According to Salesforce, 40% of customers say they won’t use companies that don’t offer an omnichannel strategy. 

    An omnichannel experience is the process of accepting multiple payment methods, integrated into one single experience for customers. Integrated payments allow customers to pay how they want. For example, an invoice could be sent to a customer’s phone, or a card put on file for recurring payments.

    As we dive deeper into 2023, integrated payments are one of the software industry trends to watch. Integration not only simplifies the merchant/customer experience, but it also acts as a security measure. When a customer pays using an external, non-integrated payment processor, their financial data becomes at risk of being compromised.

    New Methods of Payment 

    Digital methods of payment have been on the rise in the past few years and aren’t stopping any time soon. By the end of 2022, consumers used digital wallets 10 percent more than the previous year. Software industry trends like this are important in understanding buyers’ spending behaviors and growing with them. 

    So, what does this mean for software companies? When digital payments are accepted, it speeds up the process, making everyone happier. It also minimizes the security risks that using a physical card poses like card scamming. 

    Dedicated Customer Support 

    Having good customer support is vital for any business this year. It’s reported by more than a quarter of Americansthat ineffectiveness is their top customer support complaint. This software industry trend shouldn’t be overlooked as dedicated customer support has become the gold standard. 

    AI will continue to advance and start to act as a replacement for some human customer support teams. For example, chatbots and voice assistants replicate human agents via automated systems. This’ll allow businesses to provide better support for their customers as the advancements in technology continue. According to another report, 12% of Americans said their top support complaint is slowness, AI will help with that.

    Robust Security Measures 

    Another important software industry trend is how more vigorous security measures are getting. According to the Federal Trade Commission, in 2019, identity theft accounted for 20.33% of the 3.2 million fraud cases. From 2019 to 2020, those numbers more than doubled and have been rising ever since.

    Security breaches are unfortunately common in this digital age, but there’s help in preventing them. Partnering with a PCI Level 1 DSS compliance certified payment processor will guarantee customer data is protected.  

    Advanced Developer Tools

    Continuing on the subject of AI, better developer tools are another one of the software industry trends to follow. AI-assisted programming tools (like GitHub and Amazon CodeWhisperer) will grow in popularity as the year progresses. Though they aren’t set to replace humans right now, they will assist coders in generating code. 

    It’s also predicted that AI and APIs will work hand in hand, but who’s to say how soon that’ll happen. Software companies who partner with a payment processor get to integrate their platforms and streamline their billing experiences. If you want to stay on track for success, finding the right payment processor will help with your API needs.

    What does the future of the software industry look like?

    Omnichannel experiences, multiple methods of payment, dedicated customer support, robust security, and tech advancements…this is the future of software! Staying on top of these trends is crucial in keeping your software platform up to date and held to the standard. Gone are the days of using multiple software systems, cash only, poor customer support, identity theft risks, and weak APIs.

    How PAYARC can help you stay up to date with the software industry trends this year

    We here at PAYARC have made it our mission to provide tech that makes integrations fast and easy. These integrations improve developer’s business models, as well as the merchant and customer experiences. Partnering with a payment processor and becoming an ISV is important for software companies — we’re here to be that partner.

    Are you ready to expand your software company in 2023? Talk to one of our specialists today!

    Payarc

    February 6, 2023
    Agent Insights, Industry Insights, ISV

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