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  • Interchange Downgrades

    Interchange Downgrades
    If you’re a business owner, you’ve probably heard of the term “interchange downgrade.” Downgrades are not easy to understand, but they can end up costing you hundreds of dollars in credit card fees per month. While they’re not totally avoidable, it is possible to learn to recognize some of them and save money.

    What Are Downgrades and Why Do They Happen?

    In tiered pricing, each credit card transaction falls into a pricing category: qualified, mid-qualified, and non-qualified. Qualified rates are the lowest, and you might think that most of your credit card transactions fall into the qualified category. Not so! Downgrades can occur for several reasons, including, but not limited to:

    • Expired authorizations: if a transaction is not authorized within the allotted timeframe, the transaction will be downgraded and the merchant will be charged a higher rate.
    • Failing to use AVS: AVS, or Address Verification Systems, is meant to protect against fraud. If an e-commerce business does not use AVS, it could put everyone involved at risk of fraud. Therefore, this kind of transaction would be downgraded.
    • Not capturing required data: Credit card transactions require a certain amount of data to be captured. Some of the data includes:
      • Date of transaction
      • Transaction amount
      • Merchant name

    Failure to capture this data will result in a downgrade.

    Common Types of Downgrades

    Visa

    Each Visa transaction has what’s commonly referred to as a “target interchange rate”, which is the lowest rate for that particular transaction. When a transaction is downgraded from that target interchange rate, it falls into one of the following two categories:

    EIRF

    EIRF stands for Electronic Interchange Reimbursement Fee. This is considered the first step of downgrades for Visa. For example, if a transaction does not meet the requirements for the target interchange rate, it gets downgraded to EIRF. If it doesn’t meet the requirements for EIRF, then it gets futher downgraded to Standard. To qualify for EIRF, the transaction must be either card-present or key-entered, be electronically authorized, and settled within 2 days. The credit rate for EIRF for Visa Signature cards is 2.40% + $0.10, while for all other Visa credit cards the rate is 2.30% + $0.10. EIRF is only applicable to consumer transactions.

    Standard

    Each Visa card type has a “standard” rate associated with it, but that standard rate only applies if the transaction itself does not meet the requirements for the target interchange rate or the EIRF rate. As such, the standard rate is the most expensive rate. Standards rates can apply to both commercial and consumer transactions. The standard credit rate for Visa Signature cards is 2.95% + $0.10, while for all other Visa credit cards the rate is 2.70% + $0.10.

    Mastercard
    Standard

    Like Visa, Mastercard has a standard interchange category for each card type. Also like Visa, transactions get downgraded to their standard rate if they do not meet the requirements for their target interchange rate. The following are the standard rates for each Mastercard card type:

    Core (USD) Enhanced Value (USD) World (USD) World High Value (USD) World Elite (USD)
    2.95% + $0.10 2.95% + $0.10 2.95% + $0.10 3.25% + $0.10 3.25% + $0.10

    ‍

    How Can A Business Prevent Downgrades?

    The best way to prevent downgrades is to make sure that you are processing using the “interchange plus” pricing model instead of the “tiered” pricing model. If that is not possible, other ways to prevent downgrades are to swipe or dip (in the case of EMV chipped cards) cards instead of keying them in to the system to make sure that all required information is captured, using AVS for e-commerce transactions to reduce the chance of fraud, and batching out everyday to make sure that none of your authorizations expire.

    Contact PayArc to speak with us about how to change your pricing model to interchange plus!

    Payarc

    November 22, 2021
    Uncategorized
  • Mastercard Chargeback Resolution Process

    Mastercard Chargeback Resolution Process

    hat is a Chargeback Dispute?

    When a customer holding a Mastercard disputes a transaction, you enter into what is known as the chargeback dispute process.

    Why do customers dispute transactions?

    There are many reasons a customer may dispute a transaction, including undelivered goods or services, dissatisfaction, or a variety of other valid reasons.

    As soon as a chargeback is filed, you enter a resolution process that goes through three cycles. Here are the three cycles that must be carried out before a dispute reaches arbitration:

    Three Cycles for Mastercard Chargeback Resolution

    Cycle #1

    First chargeback: Your business enters the first cycle of chargeback resolution as soon as a customer holding a Mastercard disputes a transaction.

    Cycle #2

    Second presentment: The following cycle of chargeback resolution occurs when the acquirer refutes the issuer’s first chargeback.

    Cycle #3

    Arbitration chargeback: This stage is when the evidence provided by the acquirer in the second presentment is deemed insufficient.

    Yet the chargeback process is being overhauled! Mastercard is now making significant efforts to streamline and modernize the entire chargeback process.

    If you have heard rumblings about the Mastercard Dispute Resolution Initiative (or MDRI), it’s true! Mastercard is overhauling its entire payments ecosystem, and the changes will be rolled out in four distinct phases.

    Here’s How MasterCard’s Dispute Resolution Process is Changing

    Chargebacks were initially introduced 45 years ago when credit cards were still novel and unknown.

    Consumers were comforted by the fact that they could dispute transactions or reclaim lost funds due to fraud. While Mastercard’s chargeback processes made sense 45 years ago, they haven’t kept up with the digital world we live in today.

    That’s why Mastercard is now attempting to make the chargeback process more fair and responsive to the online landscape.

    What are Mastercard’s goals with MDRI?

    Get faster and more accurate dispute outcomes

    Regularly make changes that can be easily adapted to new trends in technology and fraud

    Allow for greater compliance and stability with a gradual and steady rollout.

    The MDRI Rollout In 4 Phases‍

    Phase 1: October 12, 2018

    Issuers are required to collect more information from cardholders before a chargeback. Collecting relevant information will make it easier to filter out invalid disputes and fight against friendly fraud and cyber-shoplifting.

    The change made during phase 1 applies to chargeback disputes listed under these reason codes:

    4831 – Incorrect Transaction Amount

    4834 – Point of Interaction Error

    4853 – Cardholder Disputer

    4863 – Cardholder Does Not Recognize

    Phase 2: April 12, 2019

    This phase addresses unjust enrichment or “double refund”. This happens when the issuer performs a chargeback while a merchant has also issued a credit to the cardholder. In the past, a scenario like this would have been resolved by compliance or pre-compliance case.

    Under MDRI, compliance or pre-compliance will no longer be resolving double refund scenarios. It will be the issuer’s responsibility to check for refunds/reversals prior to chargebacks. If submitted as “Credit Processed”, issuers must accept a second presentment.

    If you offer a refund after the customer’s bank has filed a chargeback, you will need to accept the dispute. However, if you have offered a refund before a chargeback has been filed, you will have 45 days to contest the dispute.

    It’s also important to note that any chargebacks involving Mastercard’s reason code 4834 (Point of Interaction Error) will see the chargeback filing timeframe reduced from 120 days to 90 days.

    Finally, Mastercard will eliminate the following two reason codes from their list:

    4840 – Fraudulent Processing of Transactions

    4863 – Cardholder Does Not Recognize (to be removed tentatively on Jul 12, 2019)

    Phase 3: October 18, 2019

    Mastercard hasn’t yet announced the changes for this third phase of the rollout. Stay tuned for more updates.

    Phase 4: April 17, 2020

    During this fourth and final phase of the MDRI rollout, the arbitration chargeback cycle will be removed. This is an effort to streamline the chargeback process and allow issuers to continue a dispute with pre-arbitration prior to escalating to arbitration for fraud.

    The changes in this fourth phase do not apply to the following reason codes:

    4870 – Chip Liability Shift

    4871 – Chip/Pin Liability Shift

    4808 – Authorization-Related Chargeback

    Now, you might be wondering…

    How Does MDRI Overlap With The Most Recent Version of the Chargeback Guide?

    You may have already reviewed the most recent version of the Chargeback Guide issued by Mastercard on Dec 13, 2018. Because the first phase of MDRI went into effect on October 12, 2018, you will note that some of the changes were included in the guide.

    Here are some important details to note from the guide:

    When it comes to resolving a chargeback with reason code 487 (No Cardholder Authorisation), you are not allowed to submit any new information like name, location or date. This change applies if the information doesn’t match between authorization and clearing.

    Please note that the changes that were set for late presentments have been withdrawn.

    Additionally, you are also required to provide supporting documentation like a transcript of emails with your customer for chargeback reason code 4863 (Cardholder Does Not Recognize).

    Do You Have Any Questions About How MDRI Will Impact Your Business?

    Most businesses have limited time, resources and expertise to stay on top of MDRI updates and the various ways it will affect their business.

    Get in touch with us right away for expert guidance in navigating Mastercard’s evolving chargeback process.

    ‍

    ‍

    Payarc

    November 16, 2021
    Uncategorized
  • Top 6 Considerations for Your Mobile App Payment Gateway

    Top 6 Considerations for Your Mobile App Payment Gateway

    So, you’re developing a mobile app because you want to earn a piece of the sweet, big mobile app pie on the menu today and tomorrow. Consumers can’t get enough of apps these days, and earnings reports reflect it.

    How big is the pie? Forrester projects mobile payment transactions — in the U.S. alone — to account for $282.0 billion by 2021. They also expect mobile app sales to grow by a compound growth rate (CAGR) of 20.3% between now and then. Yum, that pie sounds delicious.

    While the monthly revenues app developers expect to earn varies by what they sell and the platforms chosen, the future is bright.

    Of course, without a mobile app payment gateway built in, the monthly earnings from an app fall abruptly to a Big Fat $ZERO.

    Mobile app developers joining us today appreciate that there are many mobile app payment gateways to choose from, but might like to know what to consider when choosing one. Let’s walk through it together.

    Assumptions

    First things first. Let’s assume the following:

    • The mobile app under development is a custom job.
    • There’s no “one size fits all” mobile app payment gateway solution.
    • You want to find a mobile app payment gateway that fits your business model, not adjust your model to fit the gateway.
    • A gateway allows users to buy your products or services, providing a safe, secure way to give you money via payment cards, mobile wallets, and perhaps other choices.

    Let’s look at the six most important categories of features to consider when choosing the mobile app payment gateway that suits your needs.

    Business Model Considerations

    Defining requirements should be a no-brainer for every app developer. Otherwise, the “shiny object syndrome” hits and the scope of your app grows quickly — not a winning scenario. Think about your business model and target market. Use this list to tickle your brain:

    • Countries and Currencies you need to support.
    • Payment Types. Which brands of credit and debit cards? What types of mobile wallets does your target market want? What about ACH (checks) via smartphone camera and one-touch payment capability?
    • Payment Models needed in your app: one-time purchase, subscription services, and/or large scale payments for payroll and invoicing.
    • Level of customization: Fully-hosted ecommerce solution with customizable look and feel throughout vs. Checkout screens customizable to support unique branding.
    • Do you need a fully managed store front — a simple mobile app payment gateway to integrate into a custom app — or something in between?
    Technology Considerations

    Many of your technology choices may have already been made, and some may require research on pros and cons and user opinions.

    • Support Apple iOS, Google Android, and/or Windows Phone.
    • Ease of Integration, Ease of Use (points to API and SDK strength).
    • Easily integrate with business software packages, and/or social media platforms.
    • Full-stack solution, or gateway-only?
    • Scalable solutions for different size businesses.
    • Shopping cart plug-ins, custom forms.
    Fraud Prevention Security Features

    This may be THE MOST IMPORTANT consideration for your choice of mobile app payment gateway. eCommerce and mobile fraud prevention are top-of-mind for banks, credit card companies, payments processors and merchants of all types. Because retail merchants continue to experience fraud at alarmingly high — and growing — rates.

    • PCI-DSS Compliance, required by the card brands for any merchant transmitting or storing payment card data. Don’t neglect this requirement as you look at various gateways. Failure to maintain compliance can result in large fines from major card brands.
    • Support for fraud protection features like Address Verification and Card Code Verification (AVS/CVV), data encryption, tokenization, and other security protocols that allow you to monitor transactions in real-time.

    Don’t shirk this responsibility as potential customers care a great deal about data security, especially the Millennial generation (a key target market).

    Level of Customer Support

    This is often the least appreciated aspect of the payment aggregator business model, along with funding timeframes and account stability. Consider what fits your personality, including days and hours available.

    • Email only support.
    • Internet Relay Chat (IRC) site to converse with technical experts.
    • Live Customer Support, with published phone numbers.
    • Integration support.
    Price Point/Charging Model

    Pricing models for mobile app payment gateways vary. Consider your growth plans as well as start-up processing fees, because what sounds like a great deal initially can add up very quickly and reduce your share of the mobile app revenue pie.

    • Monthly Fees are common, and range from $14.95 to $179.95 per month for the mobile app payment gateways reviewed.
    • Other models use standard pricing tiers based on transaction volumes. Some gateway providers offer customized pricing for each customer.
    • Extra fees may include set-up, product integration support, live support, and other add-on premium features.
    • Payment aggregators typically offer free accounts with fixed, pay-as-you-go, per-transaction price structures in the form of X% of transaction + $0.YY per transaction. Pricing varies from 2.75% – 3.5% of transaction value plus $0.15 or more per transaction.
    • Different types of accounts with varied features (some standard, some extra) may be part of the pricing model. For example, PayPal’s “Enhanced” and “Premium” support cost $150 and $459 per month.
    • Fees for international transactions may be higher than domestic fees.
    Contractual Terms and Terms of Service

    Carefully review both before signing anything. If you find the they’re too legalistic, seek a legal review. Items to look for include:

    • Is it a fixed-term contract? If so, is there an early-termination penalty?
    • If not, can you cancel your arrangement at any time without penalty?
    • What add-on fees may occur (like chargeback fees)?
    • Is there a volume limit, or a large-transaction amount limit?
    • Who owns your customer data? Can you port data easily if you decide to change gateways?
    • By signing the contract, are you also agreeing to specific Terms of Service? Can you live with them?
    Conclusion

    When you need an eCommerce payment solution that both saves your money and gives you peace of mind, look no further than PAYARC.

    PAYARC’s mobile SDK makes it easy to integrate mobile payment solutions into your app. Our PCI compliant web based payment gateway allows you to monitor transactions in real time.

    And our industry leading payment processing solution gives you all the tools you need to start accepting payments while lowering your risk to fraud and giving you some of the lowest rates in the industry.

    PAYARC wants to act as your payments advisor and consultant, not only your processor. Because you have a business to run…Our business is to help you run it better. Why not start processing with PAYARC today?

    ‍

    Trackbacks/Pingbacks
    1. Mobile App Monetization: How to Beat Business Goals Without Breaking the Bank | PayArc – […] dreams of monetization go out the window. Be sure to choose a processor with a mobile app payment gateway…
    2. Pricing out Payment Processors? Don’t. | PayArc – […] supports multi-channel integration along with a wide spread of payment options. This may include mobile app payments, which are…

    Payarc

    November 15, 2021
    Uncategorized
    mobile-apps-payments
  • Understanding the Application Process for Domestic Merchant Accounts

    Understanding the Application Process for Domestic Merchant Accounts

    Ecommerce has grown precipitously over the last couple of years, with entrepreneurs establishing different business models targeting varying markets. Regardless of your industry or business type and the corresponding business model, you will need a domestic merchant account to accept payment card payments online.

    As an online business considering domestic merchant accounts, you’ve likely done some research on your target customer base, which is based largely in your business’ country of origin. Accepting payment cards online will be the lifeblood of your ecommerce business, so you need to be prepared for the steps needed to obtain a domestic merchant account.

    What are Domestic Merchant Accounts?

    Domestic merchant accounts are built for card payments within the US. International merchant accounts, on the other hand, are developed to handle the complexities that come with foreign currency payments.

    Although they both deal with card payments, the application process is quite different. Most US-based ecommerce businesses start out with domestic merchant accounts then apply for international accounts as they expand to foreign markets.

    Let’s look at the steps required to apply for domestic merchant accounts.

    How To Apply For Domestic Merchant Accounts

    There are several steps when applying for domestic merchant accounts. Being prepared for the process can give you an edge and ensure that your business is best positioned for success. Making sure you have all the necessary paperwork is a significant part of applying for a domestic merchant account. There are also other pieces of information about your business that you’ll need to supply to the bank or your payment services provider. We explore these below.

    Prepare Identification Documents

    Banks that offer merchant accounts need a full financial picture of the business, including identifying information about the business owners. Additionally, the bank will want to view your business’ historical data and proclivity to fraud. This helps the bank to create a risk profile, which may ultimately determine whether a merchant is able to obtain a merchant account. Merchant banks, just as most other financial institutions, are risk-averse, so a high chargeback ratio or a large number of customer complaints could be a red flag to the institution that your business is “high risk.” Ideally, you want to quality for a low-risk domestic merchant account, which offers more competitive processing rates.

    There are several essential documents that are typically requested by all account providers;

    • Photo ID: As proof of the owners’ identities
    • SS-4 Form: To ascertain your specific tax ID
    • Voided Check: As proof that you own a bank account based in the US. Plus provide account details for deposit of payments
    • Bank Statement: To assess the financial stability of your business
    • Social Security Number: To further verify your identity and run credit checks
    Have a Professional Business Plan

    The bank or your PSP may also ask you to submit a business plan, which helps establish credibility. If you already have a business plan, ensure it is up-to-date. Include information on your industry, business/revenue modeling, sales and marketing plans, competitive analysis, and business processes.

    Financial Data & Processing History

    If you are moving to a domestic merchant account from another type of merchant account, you’ll want to show that you have a healthy processing history. Presenting strong financials can build your case for a domestic merchant account and make you more palatable as a merchant for banks. Try to show at least six months of processing history, which can highlight your record keeping as well as financial health.

    Operating Controls

    Present your internal processes and operating controls relating to inventory management, financials, security (including PCI compliance), and management reporting. The more information you can provide paints a positive picture of your business for the bank. You want to appear stable, viable, and in control of the internal and external processes of your business.

    Consider Working With a Payment Processor

    An alternative to approaching the bank directly is to work with a trusted, reputable payment processor that has experience with your business model. PayArc is a leading online payment processor trusted by both small and large enterprises in provision and management of domestic merchant accounts.

    We’ve helped merchants big and small to obtain merchant accounts and grow their payments operations. Whether you’re a new ecommerce merchants or seasoned online business owner, we can help you managed payments from end to end.

    We assist with everyday management and big picture payments issues, including chargeback management, fraud prevention, risk mitigation, PCI compliance, reporting, and more. We partner with you to provide expert guidance and consulting so you can keep your focus where it needs to be – on your business.

    Payarc

    November 15, 2021
    Uncategorized
    payment-processing
  • Top 5 Tips to Preventing Fraud in the Wake of Big Breaches

    Top 5 Tips to Preventing Fraud in the Wake of Big Breaches

    “Data breach” is a term no one likes to hear. It causes customers to lose faith in the retailers that put their sensitive payment card data at risk, and it triggers a massive scramble to recover from the fallout for the retailers that are targeted by hackers.

    In the wake of what is arguable the worst breach of all time at Equifax, many merchants are re-thinking their data security strategy altogether. On top of that, many merchants must consider the long-term ramifications from breaches, including identity theft and increased fraud.

    Card-not-present (CNP) merchants, in particular, face a daunting reality: it is very difficult to be 100% sure that the person using a payment card online is who they say they are.

    That said, there are some steps merchants can take to guard against true fraud chargebacks and protect their bottom line.

    1. Get back to the basics

    Merchants should always use authorization methods like CVV2 verification and AVS authentication. The former ensures the buyer is in possession of the payment card being used by asking for the three-digit code to complete a purchase. AVS authentication allows merchants to verify the billing address provided by the purchaser with the one on file at the issuing bank. These are baseline tools that merchants should always be using to authenticate online transactions.

    2. Use social data for authentication

    Merchants must become as shrewd as fraudsters when it comes to fighting online fraud. One way to do this is by using social data verification. Merchants can combine social media profile information with other trusted sources of data to verify the identity of someone attempting a purchase online. Given the degree to which the public has become active on social channels, this is becoming a more effective fraud prevention tactic.

    3. Device fingerprinting

    This can be an effective anti-fraud measure for online merchants. By tracking the characteristics of devices that log onto your website (browser, device model, screen size, etc.), certain patterns can be identified and attached to specific devices. Once a device exhibits malicious behavior, the digital fingerprint associated with that device can be tagged and blocked from making additional transactions on your site. It’s a powerful tool that can put the brakes on repeated fraud attempts from the same device, a scenario that happens when bad actors try to make purchases en masse from a repository of stolen card information.

    4. Biometrics

    With the announcement of iPhone X and the included facial recognition technology, biometrics have become a hot topic. As a fraud prevention method, biometrics use a person’s biological features to authenticate and verify his identity. We see this with Apple’s Touch ID, which allows users to confirm payment via their fingerprint to complete online transactions with Apple Pay. Since a person’s biological attributes are unique only to them, it can streamline and improve authentication while eliminating the need for pesky (and forgettable, hackable) passwords.

    5. Geolocation

    Geolocation technology enables merchants to detect the location of an IP address and flag any unusual activity. Unusual activity may include an attempted transaction from an IP located outside of a typical range of access. It may also flag transactions that originate in high-fraud areas of the world, facilitating a manual review of those transactions. Geolocation solutions are also able to identify the use of proxies – a notorious signal that online fraud may occuring by a party that wishes to remain anonymous or avoid detection.

    Each of the tools and tactics described above should be considered carefully for merchants looking to fight fraud. Each merchant has unique needs and should consider the implications for the big picture.

    It’s also important to remember that there is such a thing as overprotection. Employing too many fraud tools (or fraud tools that overlap) can be costly in more ways than one. When fraud controls are too tight, merchants end up driving away good customers and legitimate sales – and risk permanent alienation if the customer experience was a poor one. Additionally, fraud tools that trigger too many manual reviews can bury a merchant in the time and resources it takes to handle the load.

    Merchants should understand their unique vulnerability profile from the bottom up to apply the correct set of tools to battle bad actors. Working with a payments consultant who understands your business model and the current fraud landscape can free up resources and help you focus on your core business.

    Payarc

    November 15, 2021
    Uncategorized
    fraud-prevention
  • Modern eCommerce: How to Support Your Online Business

    Modern eCommerce: How to Support Your Online Business

    here are numerous steps to take when launching an online business. You’ll likely acquire inventory, plan your marketing strategy and choose from several ecommerce platforms and payment solutions. There are an estimated 2-3 million ecommerce businesses in the world, with over 500,000 companies on Shopify alone. With so much competition, you’ll need every advantage. Cash flow will keep your business afloat during slow periods while smart investments help you grow. Want to know which funding option to choose? Keep reading.

    Business Credit Cards

    When you open a bank account, you may be offered additional services like payment solutions and business credit cards. If your personal credit rating is decent, then a business credit card can provide you with working capital. Drawbacks may include high interest rates, and annual fees, though you may qualify for introductory offers like 0% interest. Payments are flexible and you can earn points, redeemable for rewards, airfare, and cash back.

    Business Line of Credit

    A business line of credit is typically an unsecured loan. As some loans can approach $1 million, you may need collateral. You have a good chance for approval with a personal credit score over 600, and loans can be lump-sum, or divided into smaller amounts as-needed. Creditors provide different payment solutions and terms. Fundbox offers $1,000-$100,000, and next-day funding on 12-week term loans. Street Shares offers $5,000-$250,000 within 1-5 days and a term of 3-36 months. Other sources include Kabbage and BlueVine. Fees are generally high, at 10-40% or more, partly contingent on the term length.

    Business Growth Term Loans

    Business growth term loans, or term loans can quickly provide you with growth capital, without giving up equity. If you’ve been operating for at least 9 months and a decent business credit score, you may qualify for a term loan of up to $500,000 from a bank, credit union or online lender. You may need to put up your business or other collateral to secure the loan, but interest may be tax-deductible, and rates are typically low, depending partly on the repayment period. Unlike labor-intensive bank loans, the application process generally takes ten minutes with cash delivered within three days. Such funds are often used to capitalize long-term investments, like large equipment purchases, real estate, office renovations, and working capital.

    Term loans are generally repaid within 3 years, and payments may be based on cash flow, followed by a large balloon payment due at the end of the term. There are three main categories of business term loans: short-term, traditional-term, and SBA loans.

    Short-term loans are best for smoothing out cash flow issues when unexpected needs arise, such as inventory shortages or new business opportunities. Applications can often be filed within ten minutes, and you can have cash in hand within 2-3 days. Keep in mind that if you take out a short-term loan, you may not get approved for more funds until it’s paid off.

    A traditional-term, or medium-term loan is a fixed amount used for a specific business purpose, such as purchasing property. You get more capital than with a short-term loan, and the application process may take several weeks. Once approved, you’ll receive a fixed amount of money over a fixed term, with a fixed interest rate. A record of on-time payments can improve your business credit score for future loans, though you might get penalized for paying off the loan early.

    The Small Business Administration, or SBA is a federal agency that provides small businesses with education and contracting opportunities. It serves as a guarantor of bank loans offered by special SBA lenders, with many options available. SBA loans are good for companies that may not do well in the commercial lending marketplace, with opportunities available for women and minorities. Loan options include the SBA 7(a) for general business purposes, and the Certified Development Company (CDC) 504 Loan Program for equipment and commercial property. You may borrow up to $5 million, with possible prepayment fees on loans that mature in 15 years or longer. The SBA Microloan program provides $50,000 or less.

    Streamlined Payment Processing

    An overlooked way to keep cashflow strong is to work with a payment processing partner that caters to your unique needs as a business. For online businesses, the ability to accept credit card payments is lifeblood. Working with a reputable merchant services provider will enable you to get setup with a reliable merchant account so you can receive and manage payments from sales. They will also help you choose the right payment gateway so that you can begin accepting payments online right away, as well as a virtual terminal to securely enter credit card details when accepting mail and telephone orders.

    Each of these items can impact cashflow, so be sure to choose a payment processor that offers quick funding along with trustworthy integrations, support, and fraud prevention tools.

    Conclusion

    You need positive cash flow to excel in business. Employees, vendors, and overhead must be paid, regardless of fluctuating revenues. Business loans and other credit can smooth out the rough spots, so think about your short-term, and long-term goals, and then plan your financing accordingly.

    Payarc

    November 15, 2021
    Uncategorized
    payment-processing
  • PayArc Comments on Friendly Fraud

    PayArc Comments on Friendly Fraud

    Friendly fraud is anything but. In fact, the friendly fraud problem continues to grow and merchants are especially vulnerable during the holidays. In some cases, it accounts for 35% of fraud loss!  Jared Ronski discusses this issue and lays out tips for merchants looking to cut fraud out of the holiday mix in 2018. Some best practices include:

    • Maintain better records
    • Update billing descriptors to be clear
    • Improve customer service
    • Fight and represent chargebacks to recover revenue

    At the end of the day, technology is both friend and foe. It may assist customers in perpetrating friendly fraud, but it can also help merchants streamline payments and reduce instances of fraud. Merchants should be proactive and nip fraud issues in the bud before they spiral out of control. You can read the full article here.

    Payarc

    November 15, 2021
    Fraud Prevention, Uncategorized
    chargebacks
  • PayArc to exhibit to restaurant at new england food show

    PayArc to exhibit to restaurant at new england food show

    Connecticut-based payment processor PayArc plans to meet merchants at the annual Boston trade show held on March 22-24, 2020, to offer unbeatable pricing, best in class service and a multitude of POS integrations.

    In the three years since the company began operations, PayArc has become a major player in the field of payment processing with an emphasis on the food service and hospitality industry.  PayArc was built on two pillars, offer the best possible pricing combined with industry leading support.

    The New England Food Show, which takes place at the Boston Convention Center on March 22-24, 2020, is a trade show where exhibitors pitch their products and services to food service buyers and restaurant owners. Offering culinary demos, seminars on the newest technology in the industry, an alcohol pavilion where restaurants can try new beers and wines for their menus, and other features, the New England Food Show is the place to be for those looking to expand their presence in the restaurant industry.

    PayArc aims to show restaurant owners and others involved in the industry how working with them will reduce their costs to process transactions and alleviate any challenges  associated with accepting payments. PayArc offers a wide range of available terminals and POS systems, with intuitive reporting.  PayArc’s experience in the sector includes working with multi-location franchises and quick serve restaurant chains.  With low rates, reliable service, and a dedicated Customer Support team, the company is the ideal choice for restaurants looking for a processor that works for them.

    So, if you happen to be attending the New England Food Show,drop by their booth! Questions are always welcome, and this is the chance to understand your payment processing system better—and lower your rates, too!

    Payarc

    November 15, 2021
    Uncategorized
  • Pricing out Payment Processors? Don’t.

    Pricing out Payment Processors? Don’t.

    It’s not uncommon for both novice and seasoned business owners to get caught up in payment processing rates. Fees associated with payment processing can add up to an undeniably substantial amount.

    That said, there is far more to consider when it comes to accepting payments than payment processing rates alone. Sure, merchants should aim to get the best rate possible, but not in foregoing other important factors that can make or break their business.

    As ecommerce develops, so does payment processing. In this era, there are specialized payment processors that help merchants of all types and sizes – and that cater their rates accordingly. It’s also important to note that cheaper isn’t always better. Some processors offer unbelievably low rates, only to ding merchants with hidden fees or penalties.

    While finding a processor with reasonable fees makes sense, it’s also important to look holistically at the services and support provided. Merchants should engage with payment processors that can cater to their needs on multiple levels.

    Beyond Pricing: Finding Your Advocate for Success

    Finding a true payment processing partner means finding someone that will advocate on your behalf – with acquiring banks, issuing banks, and card networks – for your success. This may come in many different shapes and forms, which we’ll explore below.

    Chargeback and Fraud Prevention Tools

    Regardless of your industry and business model, chargebacks and truefraud will always be imminent risks if you accept CNP payments.

    The card networks originally introduced chargeback protections to help consumers guard against unscrupulous sellers. Unfortunately, the convenience of initiating chargebacks has led many consumers to do so fraudulently and unnecessarily.

    Misuse of chargeback protections paired with real instances of true fraud can be damaging to merchants. As many as 86% of all chargebacks are cases of friendly fraud, resulting in losses that will surpass $31 billion by 2020. It can be a headache to untangle true and friendly fraud, which is why working with a processing partner can streamline the process and save merchants millions.

    Most payment processors leave merchants to fend for themselves when it comes to chargebacks, only participating by passing through fines and fees incurred from acquiring banks and the card brands. However, some reputable payment processors will provide expert chargeback management, helping you reign in chargeback ratios and avoid costly fines and fees.

    These processors help merchants mitigate such risks by implementing adequate chargeback and fraud prevention tools and by acting as an intermediary should any chargeback issues arise.

    Committed Customer Support

    Technical hitches are pretty standard in the world of computers and software. Even a stable ecommerce site paired with a seemingly solid payment processing solution can run into issues from time to time.

    Online merchants, in particular, have no room for failure when it comes to payments acceptance. Any downtime at all can mean the difference between tens to hundreds of thousands of dollars. Working with a payment processor that offers 24/7 customer support can save merchants millions in the long run.

    This is especially true during peak seasons. The holiday selling season and other product-specific peak periods can be especially damaging times for payment gateways to go down. With sales volume highly dependent on reaction time, such a crisis requires immediate mitigation. Your payment processor should have always-on availability, whether through email, chat, phone, or video chat.

    Cross-Channel Flexibility

    Your website is only a fraction of your business empire. If you intend to fully leverage the web for optimal growth, you need to be able to sell across other platforms. Social media sites, for instance, are promising hunting grounds for new prospects and customers.

    Additionally, with overall global payment preferences spread among eight different online payment options, your processing partner should be able to provide multiple payment methods across the omnichannel.

    Be sure your processing partner supports multi-channel integration along with a wide spread of payment options. This may include mobile app payments, which are becoming increasingly popular both in addition to and as an alternative to mobile web payments.

    Conclusion

    In the end, as they say, cheap is expensive and expensive is cheap. Only businesses willing to invest in the right payment resources will have the best tools for protection and increased growth.

    So feel free to get in touch with us today, and let’s help you set up an effective payment solution at some of the best rates in the industry.

    Payarc

    November 15, 2021
    Fraud Prevention, Industry Insights, Uncategorized
    payment-processing
  • Secure Processing Solutions: Payments Data Security Best Practices

    Secure Processing Solutions: Payments Data Security Best Practices

    Retail ecommerce grew to a healthy $409.208 billion in 2017, but that growth came at a price: 16.7 million reported victims of fraud in 2017 (6.64 percent of the US population). Unfortunately, this doesn’t come as much of a surprise. With both increased rates of ecommerce transactions and consumer data on the web, fraud is becoming easier and more accessible for criminals.

    This is all the more reason for merchants to buckle down and get serious about payments data security. Merchants want customers to trust that their payments data is safe, otherwise these consumers may well take their business elsewhere. Investing in a secure payment processing solution is just the first step towards cultivating a reputation as a safe and trustworthy merchant. And as anyone who has experienced identity theft knows, getting your good name back is a tough uphill battle once it’s been compromised.

    The Danger of Data Breaches

    Data breaches are one of the top dangers for both customers and ecommerce merchants. These aren’t just limited to big businesses: approximately 90 percent of these data breaches will impact small merchants, according to a study by Trustwave.

    And this comes at a big cost, especially for smaller merchants. PCI standards indicate that the average cost of a breach is $4 million for larger websites, and the average cost for a small business can be over $36,000 — a hefty sum to bear if you aren’t a large corporation. This doesn’t even take into account the non-monetary costs that might be involved to rectify the breach, like time spent and resource allocation.

    This also doesn’t take into account the damage such a data breach can have on a small business’s reputation. The Ponemon Institute has a study that indicates that a data breach can have a grave effect on any organization: 57 percent of people said they lost trust in confidence after a data breach, 31 percent terminated their relationship, and 75 percent said it had an impact on the business’s reputation. This kind of loss is difficult to quantify, since it can vary by organization size. Still, these statistics make the danger of data breaches very clear.

    Data Security Best Practices

    Clearly, data breaches and identity fraud are things that merchants should strive to avoid for the sake of both for their businesses and their customers. Luckily, there are plenty of tips and suggestions for beefing up your business’s security practices floating around the internet. Here are just a few best practices and requirements for maximum payments data security.

    • PCI DSS Compliance: This one is a must. Formed by the major credit card companies, the Payment Card Industry Data Security Standard is a set of policies and procedures that optimizes the security of payment via credit or debit card. These procedures are important because they have methods to protect credit card data, along with ever-evolving standards for encryption, anti-malware software implementation, monitoring and risk analysis. One of the best ways to ensure your ecommerce business is at the correct level of compliance is to find a payment service provider that has already obtained PCI DSS certification and who can assure you they are up to date with the latest security technologies.
    • Hypertext Transfer Protocol with Secure Sockets Layers (SSL): You probably know this better as HTTPS. This is an extension of the Hypertext Transfer Protocol for secure communication over a computer network, and is already widely used on the Internet. It’s also mandatory for PCI compliance. This uses encryption to ensure all sensitive information, including payments data, is transferred securely by making the data unreadable to all except the destination server. Implementing HTTPS on webpages with sensitive data will ensure that your payments data security is top notch.
    • Two factor authentication: By combining a password and username with a second means of identification (like a code sent to a phone or email), two factor authentication providers an extra layer of security against identity theft and fraud. Allowing customer the choice to opt into two factor authentication will help them feel secure on your site.
    • Tokenization: This protects sensitive information by replacing the data with random tokens that are impossible to read if intercepted. This tokenized data can only be read by a third party, like a payment processor.
    • DoS and DDoS Protection: You’ve probably heard of a denial of service type of attack, where a website is bombarded by requests that overwhelm the bandwidth and render a site unavailable and vulnerable. A firewall can protect against these kind of attacks. Ecommerce sites in particular can incorporate firewalls like proxy firewalls or application gateways.

    Conclusion

    Maintaining payments data security is paramount for any ecommerce business. Educating yourself, implementing best practices, and selecting a trustworthy payment services provider with robust security offerings are excellent ways to reduce risk. Using payment data security best practices is essential for protected customers and a successful business.

    Payarc

    November 15, 2021
    Industry Insights, Uncategorized
    fraud-prevention
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